Email support
bozapps2026@gmail.comResponse time
Most messages are answered within two business days, and always within five. If you have not heard back after that, send the message again — it is far more likely that it went astray than that it was ignored.
Please write in English, Turkish or German.
What to include
- Your iPhone model and iOS version.
- The city or location the app is set to, and the calculation method.
- For a wrong time: the prayer, the time Hijaz shows, and the time you expected.
- For a purchase problem: the Apple receipt or the date of the charge — not your card details, which we neither need nor want.
Before you write
A prayer notification did not arrive.
Check that notifications are allowed for Hijaz in iOS Settings, and that Focus or Do Not Disturb was not filtering it. iOS allows an app a limited number of pending notifications, so Hijaz schedules about a week ahead and refills that window each time you open it — opening the app once a week is enough to keep it full.
The qibla arrow spins or points the wrong way.
Move the phone in a figure of eight to recalibrate the compass, and step away from anything magnetic — a laptop, a car dashboard, a magnetic case or charger.
I paid but Pro is not unlocked.
Open the Pro screen and use Restore. If that does not work, send us the date of the charge and we will look into it. Refunds themselves are handled by Apple, not by us.
How do I delete my data?
Deleting the app removes everything on the device. To remove the backup in your iCloud too, use “Delete iCloud copy” in the app's Settings before you delete the app. We hold no account to close.
Questions
Which calculation method does Hijaz use?
Twelve are available. Hijaz picks a sensible default from the country of the place you choose — Diyanet for Turkey, for instance — and you can change it whenever you like, along with the asr madhab and the high-latitude rule.
Do the times match my local mosque exactly?
Usually to the minute, sometimes not. Every timetable is a calculation with a chosen angle and rounding, so different authorities legitimately differ by a few minutes. Pro lets you nudge each prayer by minutes so the app matches the calendar you follow.
Does it play the adhan?
No. Hijaz uses a short original chime and your iPhone's notification sound. We do not ship a muezzin recording, because those recordings belong to the people who made them.
Does it work without giving location permission?
Yes. If you would rather not share your location, pick your city from the list and everything — times, qibla bearing, Ramadan countdown — works from that.
Does it need an internet connection?
No. Times and the qibla direction are astronomy and geometry; your phone can do the arithmetic on a plane, in a basement, anywhere.
What happens to my streak if I change phones?
When you are signed in to iCloud, your streak, prayer log, fasting log and settings sync through your own iCloud, so they come back after reinstalling the app or on a new iPhone with the same Apple Account. That copy lives in your iCloud account under Apple's terms; we cannot see it and keep no copy of our own.